Updated: 3 November 2026
Write to us by email: [email protected]
We are happy to hear about
- mistakes or information that is out of date on our pages;
- questions about something we have written;
- ideas for making the site clearer or more useful.
We read every message. You can write in English or Swahili.
What we cannot help with
- We are not a casino or an operator. We cannot help with your account, deposits, withdrawals, bonuses or game results at any gambling site. For those, contact the operator’s customer care through its official app or site.
- Complaints about an operator go first to the operator. If the operator does not resolve your complaint, you can contact the Gambling Regulatory Authority (GRA): gra.go.ke, toll-free 0800 723 770 (Monday to Friday, 8am to 5pm).
- M-Pesa problems, such as money sent to the wrong number, go to Safaricom through its official channels on safaricom.co.ke.
- We cannot give tips, predictions or financial advice.
Keep your details safe
Never send us your M-Pesa PIN, a one-time password (OTP), account passwords, ID documents or screenshots of your account. We will never ask for them, and nobody who really works for us will.
If gambling is causing you problems
You do not need to write to us first. Read our responsible gambling page, or use the GRA’s self-exclusion process.
Casino games are for adults aged 18 and over.